SECTION 4b - REFUNDS
Our refund policy lasts 14 business days. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 14 days.
You must get a RMA from us, Otherwise your return will be rejected and sent back to you at your cost
Please fill out on our website a RMA request form and the reason for the request before the sixth business day.
Additional non-returnable items: Gift cards and Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Important Note
Please do not send your purchase back to the manufacturer, unless we have given you the ok to do so.
There are certain situations where only partial refunds are granted (if applicable)
Obvious signs of use, Bag has been opened, Any item not in its original condition, is damaged or missing parts for reasons not due to our error and Any item that is returned more than 6 business days after delivery
Refunds
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Custom made products, special orders cannot be returned. We also do not accept products that are intimate or hazardous materials, or flammable liquids or gases
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a seven business of days.
If you send an RMA request to us after the 15th business day, all refunds will be applied as store credit to your account.
SECTION 4c - REFUNDS - STORE CREDIT
In order to provide superior customer service, BRIX will you to exchange your order if you are not completely satisfied with any product for any reason (one time), simply follow return the product to us. We will accept your return up to 14 days from the date of invoice (RMA REQUIRED); we will gladly exchange your item for another item of equal or lesser or your purchase price, less shipping cost. Original shipping charges are non-refundable.
If the goods are faulty, we will meet our obligations under the applicable laws.
Whelen, PowerArc, Soundoff Signal, Fed Sig, Feniex, Rontan, Code 3 are subject to 12-20% restocking/canceling fee. The above items are sent via Factory Direct. Any special orders request are subject to a 35-40% cancellation and depending on where your order is in the manufactures cue,However, if non-faulty accounts are cancelled within two business days, the payment request can be made for a full refund/void transaction, will be given.
All returns for credit will be applied to your in-house user account or exchange is subject to a restocking fee. The product must be returned unused, undamaged in the original box with all parts, packing and instructions. Customers are responsible for return shipping of the product to our warehouse.
Special order items or items that have been altered, decorated, engraved, customized, or otherwise embellished at the request of a customer cannot be returned unless the return is related to our error.
All returned items must be new, and unused (weather you powered it on for 1 minute or longer it is considered used), and in their original packaging including all original hardware and instructions. Any items showing wear, damage, modification, or installation (which includes scratches, dings, dents, and cut or stripped wires) will not receive a refund a full exchange, and your refund will be pro-rated if there wear and tear shown.
The return/exchange policy is on the site and you agree to it when placing an order. We charge no fees for an exchange unless there are signs of wear shown with your item.
